Política de reembolso

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a full refund, the fragrance must be unused, unopened, sealed, and in its original factory packaging and condition.

Customers are responsible for obtaining and paying for their own return shipping label. We do not cover standard return shipping costs.

All returns must be requested and sent back within the applicable return period. Returns that do not meet our requirements may be rejected.

For any return questions, please contact us at info@yunaabeauty.com.

Please note that we do not accept returns from Canada due to international shipping logistics and costs.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your fragrance arrives damaged, defective, leaking, or you receive the wrong product, please contact us promptly so we can investigate the issue.

Photos and videos may be required to verify the condition of the item. Clear videos are strongly recommended as they provide better evidence of the issue.

For approved claims, the product must be returned to our warehouse for inspection before a refund or replacement can be finalized.

After inspection, we will work with you to provide the appropriate resolution, including a replacement or refund when applicable.

Evidence Requirements

All claim evidence must be genuine and clearly show the product and issue.

AI-generated, altered, edited, or misleading photos or videos will not be accepted. Claims submitted without sufficient evidence or with fraudulent evidence may be rejected and may be reported when appropriate.

Exchanges & Replacements

For an exchange or replacement, the original product must first be returned to our warehouse and inspected.

Once the return has been approved, we will work with you to determine whether a replacement or refund is the best resolution based on the circumstances and your preference when applicable.

Refunds

Refunds are based on the condition of the returned fragrance.

Sealed and unopened products that meet our return requirements may qualify for a full refund.

If a fragrance has been opened, unsealed, used, or returned in a different condition, it may not qualify for a full refund. In these cases, a partial refund may be issued based on the condition of the product.

All refunds are subject to inspection and approval after the item is received at our warehouse.

Once approved, refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Undelivered or Unclaimed Packages

Shipping costs are non-refundable for packages that are undelivered, returned to sender, refused, or unclaimed unless the issue was caused by an error on our part.